Privacy Policy

Effective date: 14 November 2024

At Callr, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data we collect

Customer information:

  • Company name and legal name
  • First name and last name
  • Email address
  • Phone number
  • Billing information
  • Technical contacts
  • Billing contacts
  • Company registration documents or any other submitted legal documents

Call Data Records (CDRs):

  • Calling number
  • Caller ID (number displayed)
  • Number dialed
  • Start time of the call
  • Call duration

CDRs are detailed records of telecommunication transactions used for billing and analysis.

Call recordings:

  • Voice recordings of calls (caller, callee, or both, as chosen by you)
  • Transcriptions of recordings processed via Microsoft Azure (Western Europe only)

Voice recordings are stored on our servers in France. You can delete these recordings at any time and store them on your own servers.

2. How we use your data

  • Service provision: to provide and maintain our telecommunication services.
  • Billing: for processing payments and billing purposes.
  • Dispute resolution: to address and resolve any disputes or issues.
  • Legal compliance: to comply with legal obligations and law enforcement requests.
  • Customer support: to communicate with you and provide support.

We store CDRs for 3 years for billing, dispute resolution, and legal compliance purposes.

3. Your data rights

Under the GDPR, you have the right to:

  • Access: request access to your personal data.
  • Rectification: request correction of inaccurate data.
  • Erasure: request deletion of your data, subject to legal obligations.
  • Restriction: request restriction of processing your data.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to the processing of your data.
  • Withdraw consent: withdraw consent at any time where processing is based on consent.

4. Exercising your rights

To exercise your rights, please contact us at:

  • Email: dpo@callr.com
  • Address: TCLR SAS, 128 rue La Boétie, 75008 Paris, France

We will respond to your request in accordance with GDPR timeframes.

5. Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. All data is stored securely on our servers located in France, and any transcriptions are processed in Western Europe.

Server locations:

  • EQUINIX (PA2): 114 rue Ambroise Croizat, 93200 Saint-Denis, France
  • TELEHOUSE (TH2): 137 boulevard Voltaire, 75011 Paris, France

6. Contact us

If you have any questions about this privacy policy or our data practices, please contact us at:

  • Email: dpo@callr.com
  • Address: TCLR SAS, 128 rue La Boétie, 75008 Paris, France

Thank you for trusting Callr with your communication needs. We are dedicated to safeguarding your privacy and data.